America's Best Contacts & Eyeglasses

Opinions

• EJH

  Sep, 16 2018
  ★ ☆ ☆ ☆ ☆
  All the negative reviews summed up my experience as well. Great Dr. but poor customer service, no etiquette when addressing customers or handling mulitiple people and phone calls, and they always put you on hold when you call. Received my two pairs, one was broken by the employee adjusting it. No bid deal, things happen. Was told they would be ready within 3 days since they were only frames. Wow, what a great turn around. Not really, two weeks later I went in and they were still there broken. Stopped by a week later, still broken. Talked to the manager and she offered the display frames in a different color. Seriously? Like I really want display frames or in a different color at this point. A week later the manager is no longer an employee and I finally received my second pair.

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